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| Zoniac FAQ |
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| Getting Started |
Our
goal is to help you try our products, without having to make a purchase
decision beforehand. We'll admit, it's a different way of doing
business. Here are some questions and answers to give you the whole
story.
Have other questions? Contact us
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| What type of businesses use Zoniac Solutions? |
Staffing, recruiting and consulting companies. We've helped several companies in running their operations on an integrated platform eliminating disparate systems. |
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| What products do you offer for the US market? |
We offer Zoniac Swift and Zoniac Premium. |
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| What is Zoniac Swift? |
Zoniac Swift is a complete Applicant Tracking System with an integrated bulk mailing system for the staffing-recruiting companies. |
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| What is Zoniac Premium? |
Zoniac Premium is an end-to-end solution for companies that need both an ATS for pre Deployment and timesheet, expense, immigration, payroll and invoice management for their post deployment cycle. |
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| What product will suit me? |
If you are looking for a system to manage the recruitment part (Front-office) of your business, then Zoniac Swift is the solution. If you are looking for a system to manage recruitment (Front-Office) as well as timesheets, invoices, immigration management, payrolls (Back-Office) , then Zoniac Premium is the solution. |
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| What security measures does Zoniac have to protect my data? |
We have executed strong measures to ensure your information is secure at all times. Our servers are hosted and maintained in a Tier IV, SAS 70 Type II certified Amazon center located in the U.S. This is the highest level of security available. View our Security & Data Protection policies for more information. |
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| Can Zoniac staff see my private company information? |
No. Your information is secure and cannot be viewed by any employee of Zoniac. If you need any assistance with your account you can temporarily provide access to our Customer Success team to assist you. |
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| How reliable is your service? |
With Zoniac, you never have to worry about downtime. We provide the highest uptime guarantee in the industry - 99.97% 24 hours a day, 7 days a week, 365 days a year. |
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| Who owns my data? |
You own your Data! Even though we host your information, your data is your asset. We don't own or take rights for any of our customer's proprietary and confidential property. You can retrieve your data if you choose to leave us. |
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| Will I get upgrades? How often? |
Zoniac On Demand has free, scheduled upgrades every 8-10 weeks. Our seamless updates allow you to use new features and functions hassle free. The On Site upgrades are about once a quarter. |
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| How do I backup my data? |
If you are an On Demand customer you do not have to ever worry about data backup. Zoniac backs up your data at a secure center three times a day. For our Onsite customers we assist you in setting up your backup process, since the data resides on your location you would be backing up the same. |
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| Can I retrieve my data if I decide to stop using Zoniac Solutions? |
Yes of course. We enable you to retrieve your own data at any time in a common specified format. |
| Can your Software be accessed via my website? |
Yes, Zoniac has an API that connects your Zoniac solution to your website for log in and an employee portal. |
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| What are the deployment options you offer? |
Zoniac Swift and Zoniac Premium are available in On-Demand (SaaS) as well as Onsite versions. |
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| What is the difference between On-Demand and Onsite versions? |
There is no difference between the On-Demand and Onsite versions. The only difference is the way they are deployed.
If it is deployed On-Demand (SaaS), it is called as Zoniac Swift On-Demand
and if deployed within your company, it called as Zoniac Swift Onsite. |
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| Which deployment option should I choose? |
If you do not have the resources to manage an application (Skills, Infrastructure) then you can choose the On-Demand version.
If you have the resources and if you want to have the data within your
company then you can choose the Onsite version. |
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| Do you have a guided tour of user workflows? |
Yes…we
have Quick tour. Quick tour is a guided tour of the workflows of
various user groups of the staffing segment like account managers,
recruiters, accountants etc. Quick tour is available for Zoniac Swift
(On-Demand & Onsite) and Zoniac Premium (On-Demand & Onsite). |
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| Optional Bulk Mailing Features |
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| Why should I use the bulk mailing feature from Zoniac? |
Zoniac
has set up a separate server that is optimized for bulk mailing so you
do not have the hassle of managing the SMTP server. The server make
sure that the requirements of “The CAN-SPAM Act of 2003 (Controlling
the Assault of Non-Solicited Pornography and Marketing Act)” are
followed so that the mails sent by you may not be considered SPAM under
the law. |
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| What is considered bulk mail? |
Mail merged emails sent to multiple contacts, consultants or candidates
using the functions “Send Job List”, “Send Hot List”, “Send Bulk Mail”
and “Send Mail to All” with multiple mails constitutes bulk mail. These
mails are routed through a separate SMTP Server attached to the Zoniac
Swift server. |
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| What if I exceed the number of emails I have signed up for? |
When you reach 90% of your limit you will receive notification of the same. You have an option of adding additional emails or the service will resume at the beginning of the next billing cycle. |
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| What about emails that are not considered bulk mails? |
All other emails sent from the Zoniac Swift server are routed through a separate SMTP server and are not chargeable. |
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| For more details contact sales@zoniac.com |
(408) 329 4474 xt 2
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